Refund Policy

1. Introduction

At Lighter, we are committed to providing high-quality cryptocurrency education and blockchain insights. This Refund Policy outlines our policies regarding refunds, cancellations, and returns for any paid services or products we may offer.

By purchasing any services or products from Lighter, you agree to the terms set forth in this Refund Policy. Please read this policy carefully before making any purchase.

Company Information:
Lighter
428 Zoila Way Apt. 372
Maximofurt, DC 65348
United States
Phone: +1 920 891 0332
Registration No: 47741548

2. Free Services

The majority of content and services provided by Lighter, including our blog articles, cryptocurrency insights, market analysis, and educational resources, are offered free of charge. No refund is applicable for free services as no payment is required.

Access to free content may be modified, suspended, or discontinued at any time at our sole discretion without liability or obligation to provide refunds or compensation.

3. Paid Services and Products

If Lighter offers paid services or products (such as premium subscriptions, courses, consultations, or digital products), the following refund policies apply:

3.1 Digital Products and Content

Due to the nature of digital content and information products:

• No Refunds: All sales of digital products, including e-books, guides, courses, and premium content, are final and non-refundable once access has been granted or content has been downloaded
• Preview Before Purchase: We encourage you to review any available previews, descriptions, and samples before making a purchase decision
• Technical Issues: If you experience technical difficulties accessing purchased content due to errors on our part, please contact us immediately for assistance

3.2 Subscription Services

If we offer subscription-based services (monthly or annual memberships):

• Monthly Subscriptions: You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing cycle, and no refunds will be provided for partial months
• Annual Subscriptions: Annual subscriptions may be eligible for a prorated refund if cancelled within 30 days of the initial purchase, minus any content accessed or downloaded
• Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date. You are responsible for cancelling subscriptions to avoid charges
• No Refunds After 30 Days: Refund requests made more than 30 days after purchase will not be honored

3.3 Consultation Services

If we offer paid consultation or advisory services:

• Cancellation Notice: Consultations may be cancelled or rescheduled with at least 48 hours advance notice for a full refund
• Late Cancellation: Cancellations made less than 48 hours before the scheduled consultation are non-refundable
• No-Show Policy: Failure to attend a scheduled consultation without prior notice will result in forfeiture of the consultation fee
• Rescheduling: Consultations may be rescheduled once without penalty, subject to availability

4. Refund Eligibility and Exceptions

4.1 Eligible Refund Circumstances

Refunds may be considered in the following exceptional circumstances:

• Technical Errors: If technical issues on our end prevent you from accessing purchased content or services, and we are unable to resolve the issue within a reasonable timeframe
• Duplicate Charges: If you were charged multiple times for the same purchase due to payment processing errors
• Unauthorized Transactions: If a purchase was made without your authorization (subject to verification and fraud investigation)
• Service Not Delivered: If we fail to deliver services or products as described and are unable to provide a suitable alternative
• Significant Service Changes: If we make material changes to a paid service that substantially diminish its value or functionality

4.2 Non-Refundable Circumstances

Refunds will NOT be provided in the following situations:

• Change of mind or buyer's remorse after accessing digital content
• Dissatisfaction with free content or services
• Failure to use purchased services or access content
• Incompatibility with your devices or software (when system requirements were clearly stated)
• Violation of our Terms and Conditions resulting in service termination
• Investment losses or financial damages resulting from information provided on our platform
• Third-party service fees or charges
• Failure to cancel a subscription before the renewal date

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, follow these steps:

1. Contact Us: Submit a refund request by email to info@lighters.neocities.org or call us at +1 920 891 0332
2. Provide Information: Include your order number, purchase date, contact information, and detailed reason for the refund request
3. Supporting Documentation: Provide any relevant screenshots, error messages, or documentation supporting your refund claim
4. Response Time: We will review your request and respond within 5-7 business days

5.2 Refund Review Process

Upon receiving your refund request, we will:

• Review the details of your purchase and refund request
• Verify eligibility based on this Refund Policy
• May request additional information or documentation
• Notify you of our decision via email
• Process approved refunds within 10 business days

5.3 Refund Methods

Approved refunds will be processed using the original payment method:

• Credit/debit card refunds typically appear within 5-10 business days
• PayPal refunds typically appear within 3-5 business days
• Cryptocurrency refunds (if applicable) will be processed at the current exchange rate, minus transaction fees
• Bank transfer times vary by financial institution

We are not responsible for delays caused by payment processors or financial institutions.

6. Cancellation Policy

6.1 Subscription Cancellation

To cancel a subscription service:

• Log into your account and navigate to subscription settings
• Select the cancellation option and follow the prompts
• Alternatively, contact us directly to request cancellation
• Cancellation confirmation will be sent via email
• Access to paid features will continue until the end of your billing period

6.2 Account Deletion

If you wish to delete your account:

• Cancellation of active subscriptions is required before account deletion
• No refunds will be provided for the current billing period
• Account data will be deleted in accordance with our Privacy Policy
• Some information may be retained for legal or regulatory compliance

7. Chargebacks and Disputes

7.1 Chargeback Policy

We take chargebacks seriously and encourage you to contact us directly to resolve any billing disputes before initiating a chargeback with your financial institution.

If you initiate a chargeback:

• We will provide documentation to your financial institution supporting the validity of the charge
• Your account may be immediately suspended pending resolution
• Fraudulent chargebacks may result in permanent account termination
• You may be responsible for chargeback fees and administrative costs
• We reserve the right to pursue legal action for fraudulent chargebacks

7.2 Dispute Resolution

We are committed to resolving billing disputes fairly and efficiently. Before escalating disputes:

• Contact our customer support team to discuss your concerns
• Provide detailed information about the disputed charge
• Allow us reasonable time to investigate and respond
• Work collaboratively toward a mutually acceptable resolution

8. Special Circumstances

8.1 Service Interruptions

In the event of extended service interruptions or outages affecting paid services:

• We will make reasonable efforts to restore service promptly
• Prorated credits or service extensions may be provided for significant outages
• Refunds for brief interruptions or scheduled maintenance are not provided
• Force majeure events beyond our control are excluded from refund obligations

8.2 Service Discontinuation

If we decide to discontinue a paid service:

• We will provide advance notice when reasonably possible
• Active subscriptions may receive prorated refunds for unused portions
• Alternative services or migration options may be offered
• Reasonable efforts will be made to minimize customer impact

8.3 Promotional Offers

Services or products purchased at promotional or discounted prices:

• Are subject to the same refund policy as regular-priced items
• Refunds will be for the amount actually paid, not the original price
• Promotional credits or bonuses are non-refundable
• Special terms may apply to specific promotions as disclosed at time of purchase

9. No Investment Guarantees

IMPORTANT DISCLAIMER: Lighter provides cryptocurrency education and information only. We do not guarantee any investment returns or outcomes.

• No refunds will be provided based on investment performance or financial losses
• Cryptocurrency markets are highly volatile and unpredictable
• Past performance does not guarantee future results
• All investment decisions are made at your own risk
• We are not responsible for financial outcomes resulting from information on our platform
• Always conduct your own research and consult qualified financial advisors

By purchasing our services or products, you acknowledge that cryptocurrency investments carry significant risk and that you accept full responsibility for your investment decisions.

10. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date.

Material changes affecting existing purchases will be communicated via email to affected customers when reasonably possible. Your continued use of our paid services after policy changes constitutes acceptance of the updated policy.

For significant changes, we may provide a grace period or grandfathering provisions for existing customers.

11. Customer Support

We are committed to customer satisfaction and excellent service. If you have questions, concerns, or issues with any purchase:

• Contact us promptly so we can address your concerns
• Provide detailed information to help us assist you effectively
• Be patient while we investigate and work toward a resolution
• Maintain respectful and professional communication

Our customer support team is available to help resolve issues and answer questions about our refund policy.

12. Contact Information

For refund requests, cancellations, or questions about this Refund Policy, please contact us:

We strive to respond to all inquiries within 1-2 business days.

13. Acceptance of Policy

By making a purchase from Lighter, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy should be read in conjunction with our Terms and Conditions and Privacy Policy.

If you do not agree with any part of this Refund Policy, please do not make any purchases from our platform.